Privacy Policy

1. Introduction

NexDesign Agency Pty Ltd (ACN: 643850159) trading as NexChat ("we", "our", or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Our registered office is located in Melbourne, Victoria, Australia, and we operate in compliance with Australian privacy laws and regulations.

2. Information We Collect

We collect personal information that you provide to us directly, including:

• Identity information: name, email address, phone number
• Account information: username, password (encrypted), profile details
• Business information: company name, ABN/ACN, business address
• Payment information: billing address, payment method details (processed securely through third-party payment processors)
• Usage data: how you interact with our platform, features used, chat history
• Technical data: IP address, browser type, device information, cookies
• Communications: correspondence with our support team, feedback, and inquiries

3. How We Collect Information

We collect personal information through:

• Direct interactions when you register, subscribe, or contact us
• Automated technologies including cookies, analytics tools, and tracking pixels
• Third-party sources including payment processors and analytics providers
• Your use of our AI chatbot platform and related services

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI chatbot platform
• Account Management: To create and manage your account, authenticate users
• Communication: To send service updates, notifications, and respond to inquiries
• Billing: To process payments and manage subscriptions
• Analytics: To understand usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with Australian laws and regulations
• Marketing: To send promotional materials (with your consent, which you can withdraw at any time)

5. Disclosure of Information

We may disclose your personal information to:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., hosting, payment processing, analytics)
• AI Service Providers: OpenAI and other AI service providers for chatbot functionality
• Business Partners: With your consent, for specific business purposes
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or sale of assets

We do not sell your personal information to third parties.

6. Overseas Disclosure

Some of our service providers and data storage facilities are located overseas, including:

• United States (cloud hosting, AI services)
• European Union (backup services)

When we disclose personal information overseas, we take reasonable steps to ensure that the recipient complies with the APPs or is subject to a substantially similar privacy regime.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Under Australian privacy law, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about how we handle your personal information

To exercise these rights, please contact us at hello@nexchat.co

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account data is typically retained for the duration of your account plus 7 years for business and tax record purposes in accordance with Australian law.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Complaints

If you have a complaint about how we handle your personal information, please contact us first at hello@nexchat.co. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: