Activity

Activity is where you read what actually happened: messages, problems, and the people who asked to be contacted. Open your agent and choose Activity.

Chat logs

The 100 most recent messages. Each is marked User or Assistant, with the date and time.

  • Use the Sessions buttons to focus on one conversation. They are labelled by date and time.
  • Click Refresh to load new messages.

For a full transcript of a single conversation, use Analytics then Conversations.

Errors

Problems your agent hit, newest first (up to 100). A red badge counts the unresolved ones.

  • Filter by severity: all, critical, high, medium or low.
  • Tick Show resolved to include fixed items.
  • Click View details for the technical detail, and Mark as resolved when you have dealt with it.

Leads

Everyone who left their contact details. See Leads.

Handoff inbox

Visitors who asked for a human. See Human Handoff.

Tip: Check Chat logs after any change to your instructions or knowledge. It is the quickest way to see whether your agent now answers the way you want.