Slack

Slack Integration

Connect your AI agent to Slack to send notifications, create channels, or alert your team based on conversation triggers.

Slack Integration

What Can Slack Actions Do?

With Slack integration, your agent can:

  • Send messages to specific channels or users
  • Alert teams about high-priority conversations
  • Notify sales when qualified leads engage
  • Escalate support issues to the right team
  • Share conversation summaries

Setting Up Slack Integration

  1. Go to your agent's Actions tab
  2. Find and enable "Slack" action
  3. Click "Connect to Slack"
  4. Authorize NexChat in your Slack workspace
  5. Select which channels the agent can access
  6. Configure trigger conditions
  7. Test the integration

Use Case Examples

Lead Notification

When a user mentions pricing or requests a demo, automatically notify your #sales channel with their contact information.

Support Escalation

If the agent can't resolve an issue or detects frustration, alert the #support team with conversation context.

Feedback Collection

Send positive feedback and feature requests to your #product channel for review.