Voice Agent
Let visitors talk to your agent instead of typing. The Voice Agent adds a microphone button to your chat widget.
Turn it on
- Open your agent and go to Settings, then Voice Agent.
- Switch on Enable Voice Agent.
- Choose a voice and language, then click Save Settings.
Settings
Voice
| Voice | Sounds like |
|---|---|
| Alloy | Neutral, balanced |
| Echo | Warm, clear |
| Shimmer | Soft, gentle |
| Ash | Calm, measured |
| Coral | Bright, engaging |
| Sage | Deep, thoughtful |
Language
English, Spanish, French, German, Italian, Portuguese, Chinese (Mandarin), Japanese, Korean, Arabic, Hindi, Dutch, Polish, Russian, Swedish and Turkish.
Other options
- Show transcript in chat: on by default, so visitors can read what was said.
- Voice intro message (optional): spoken at the start of a voice session.
What visitors see
A microphone button appears beside the typing box. While talking they see the status Connecting, Listening, Processing or Speaking, and an End voice button to stop.
Requirements
- Your website must use HTTPS.
- The visitor's browser asks for microphone permission. They need to allow it.
Voice uses OpenAI's real-time voice service.